Frequently Asked Questions
Most frequent questions and answers
Everything You Need to Know About Partnering
with Zimmor Hardware
Ordering & Pricing
What information do you need to quote MOQ?
MOQ depends on the product, finish, packaging, and customization. Share the model, required finish, quantity, and destination to request a current quotation.
How do I get a wholesale price list?
You can download our general catalog from the PDF Catalog page, or contact us directly for a customized quotation based on your required items, quantities, and finishes.
How are payment terms confirmed?
Payment terms are confirmed in the quotation and sales agreement for each order. Request the current terms before making a payment.
How long does production and delivery take?
Production and transit timelines depend on the product, order quantity, finish, customization, carrier, and destination. Ask for the written schedule tied to your quotation before setting a project deadline.
Products & Specs
How can I confirm a product material?
Materials and grades vary by product model. Check the current product specification or share the model number to confirm the material and grade for your order.
How do I confirm glass-thickness compatibility?
Glass-thickness compatibility is model-specific. Check the selected product specification against glass thickness, door weight, and installation conditions before ordering.
How do I confirm available surface finishes?
Finish options vary by model. Check the selected product page or share the model and requested finish to confirm current options. If corrosion testing is required, confirm the method and report for the specific product and finish.
How can I request a product sample?
Sample type, availability, fee, and shipping depend on the product and requested finish. Confirm the sample scope and timing with the quotation before ordering.
OEM & Custom
How can I scope an OEM or ODM project?
Zimmor lists OEM and ODM services. Share the drawing or product brief, target quantity, finish, packaging, and destination to confirm which design and production steps can be quoted.
Can you review a custom drawing or sample?
Send a drawing or reference sample with dimensions, material, finish, glass thickness, and intended use. Ask the factory to review feasibility, tooling needs, price, and deliverables before agreeing a schedule.
What should an OEM project plan include?
An OEM plan can cover product brief, drawing review, quotation, any agreed sample, final specification approval, production, agreed inspection, and shipment. Confirm the steps and dates in the written order plan.
How do I request private-label packaging?
Provide artwork, label and barcode requirements, packaging material, and destination. Confirm feasibility, setup costs, and minimum quantities for the selected product in the quotation.
Quality
How can I request product compliance documents?
Certification and compliance documents depend on the product, holder, destination, and requested standard. Share the model and destination to ask which current documents, if any, apply. Check each document scope and validity before relying on it.
Which inspection points apply to my order?
Ask which inspection points and records apply to the selected product and order. Define dimensions, finish, function, test method, and acceptance criteria in the written specification.
How do I confirm testing requirements?
Testing requirements depend on the product and destination market. Specify the method, conditions, acceptance criteria, and intended use, then confirm whether a current report applies to the selected model and finish.
Shipping
Which shipping options can be quoted?
Freight methods and service availability depend on the destination, order size, packaging, and carrier. Ask for current route and Incoterm options in the quotation and confirm who handles customs clearance.
How can I get installation instructions?
Check the selected product page or request current installation instructions for the model. Confirm hole locations, glass thickness, and fixing requirements before drilling or installation.
How can I confirm warranty coverage?
Warranty coverage and the claims procedure depend on the product and order. Request the current written policy and confirm the period, exclusions, required evidence, and remedy before purchase.
Can you ship to my destination?
Shipping availability depends on destination, carrier, order, and import rules. Share the destination and order details to request a current shipping quote and confirm documents and customs responsibilities.
How can I discuss distribution?
Share your company profile, target market, product interest, and expected order volume. Any territory, exclusivity, pricing, or support terms must be confirmed in a written agreement.
Need More Information?
Contact us to get the latest product information!